What to Expect at a Veterinary Appointment
Knowing what to expect at your appointment will help make the process more pleasant for both you and your pet.
1. Get Settled
Please arrive approximately 10 minutes early to fill out any required forms and to make sure or get oriented if necessary.
2. Meet With the Veterinarian
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we will dedicate time to answering them.
3. Exam, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet, and we will keep this information on file for whenever you need it.
Our Pet Care Philosophy
We proudly serve pet owners in Stephenville. We are dedicated to providing veterinary services to your pets.
We are passionate about preventative care, client education, and providing emergency care to Stephenville pets.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, and American Express.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services before treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate before any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
If your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment or surgery, we require 24 hours notice.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs, and exotic pets such as birds, small mammals and reptiles.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.